Frequently Asked Questions
Everything you need to know about your Dooney & Bourke experience.
How can I track my order status?
Once your order ships, you will receive a confirmation email containing a tracking number. You can also view your order status by logging into your account on our website and visiting the 'Order History' section.
What is your return policy for leather goods?
We accept returns of unused, unworn merchandise with original tags attached within 30 days of purchase. Please note that a standard shipping and handling fee may be deducted from your refund.
Does Dooney & Bourke offer a warranty on products?
Yes, we stand behind our craftsmanship. All of our products come with a one-year guarantee against defects in materials or workmanship under normal use.
How should I care for my leather handbag?
To maintain the beauty of your leather, avoid prolonged exposure to direct sunlight and water. For most leathers, a soft damp cloth can be used for cleaning, followed by a dry cloth to buff the surface.
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, American Express, and Discover. We also offer digital payment options such as PayPal and Apple Pay for your convenience.
Can I cancel or modify my order after it has been placed?
Because we strive to process and ship orders as quickly as possible, we are generally unable to modify or cancel an order once it has been submitted. Please review your cart carefully before finalizing your purchase.